Emereo Infrastructure Management Services (IMS) has evolved as a consulting division through project experience with our customers. Our range of services are designed to ensure customers get rapid delivery of benefit in the areas of availability and infrastructure management (including network management and end-point security). We can advance your ongoing commitment to your organisation by providing increased availability of the critical systems, applications and services needed to satisfy operational demands.

Scoping and Requirement Analysis - Your organisation demands availability of IT. Yet to provide this efficiently the processes and technology run by IT must be aligned to the needs of the organisation. Emereo consultants are able to audit current availability and infrastructure management processes and assess their true impact to the requirements of the organisation. A scoped requirements analysis details how Emereo solutions will provide immediate benefit to the IT support team and the organisation it serves.

Implementation Support – Emereo consultants are capable of implementing solutions across any network environment – Novell, Windows, Linux, Mac - whether mixed or not. Emereo can help you deploy the solution against the requirements you need to guarantee infrastructure availability and capacity to your organisation.

Transition Project Management – Moving network platforms can be an issue, the impact on end-users, failure to understand device dependencies and not having the ability to communicate incidents and problems to support groups and the business invariably results in increased disruption and downtime. Emereo Consulting can help you avoid those issues. The Emereo toolkit allows our consultants to manage transition projects by being able to segment network environments in order to control impact and isolate dependency issues. The services provided by Emereo Consulting will reduce incidents and should shorten project times.

Network Discovery and Process Design – Emereo Consulting can quickly assist you with discovering and mapping your network topology so you can quickly design and execute the parameters against which your network management processes can be applied. Such processes will ensure your network’s durability against the demands placed upon it by your organisation.

Process Automation for Availability and Capacity Management – Emereo Consulting can help you expedite the processes that ensure maximum availability of all networked components. Availability and capacity issues can be minimised, for example, as rule-based processes are aligned to the service level agreements IT have in place with the business.

End-Point Security (EPS) - Policy Definition, Process Design and Implementation – Consulting will help you set your end-point security policies to determine how users will connect portable/removable, control data access and removal and manage what data and applications are taken/added to your network. The implementation of Emereo EPS enables these policies and processes to put into place that control failure and ensure maximum availability across your network infrastructure.

IT Service Management Integration – Emereo can integrate its network management solutions with a vast range of IT service management solutions to provide end-user and infrastructure support groups with greater visibility of network incidents and problems. Emereo Consulting can provide application integration quickly to generate the information needed to manage service delivery expectations and service level agreement achievement

User and Administrator Product Training – Emereo Consulting offer a range of administrator and user training courses for all its products. On-site courses can be run as part of the implementation project or public courses are offered so customers needing to train a new employee can do so cost effectively.

Preventative Maintenance Routines – Preventative maintenance routines can be delivered as part of the Emereo service agreement and can be used to tackle specific areas such as report design or simply to carry out a system health-check. As people come and go so processes may fail to meet their original parameters and our consultants can work with new members of staff to re-configure the system and provide on-site training.

System Reviews – Where there are complex or large networks requirements and demands will change. Emereo Consulting will assess performance after a period of live running to ensure the solution is working optimally and delivering the value to the business as originally set-out. A system review will cover the following:

• Ensure all IT service management integration meets the defined criteria
• Check integrity and consistency of the systems data
• Check functionality of the system against desired business usage
• Identify and expedite any system enhancements
• Identify any changing or changed business requirements that could impact the solution.